At Synoptek, we follow a structured engagement approach to assess, analyze, and develop value-added recommendations to augment your ITSM processes. Our engagement approach serves as the foundation for making solid business decisions, creating realistic expectations, and ultimately enhancing your IT capabilities and performance.
With our ITSM Assessment Services, you can get a solid understanding of your current ITSM state, and receive recommendations on how processes can be improved and how future needs can be addressed and accommodated. Our approach to an ITSM assessment is simple:
After a detailed assessment by Synoptek, you can be sure to identify key projects that can improve your IT service delivery methodologies, key components necessary for maintaining your IT strategy and plan and achieve the greatest benefit and value through alignment of organizational goals with the capabilities of your IT systems.
Our ITSM experts work diligently to confirm your business direction, assess your current IT service delivery plan and identify key strategic initiatives and business objectives. We ensure alignment of your IT service delivery plan with your business, identify strengths and weaknesses, and prioritize activities based on your current needs.
Through our ITSM assessment services, we make sure to carry out a “future-needs” assessment and provide necessary direction with respect to your IT infrastructure, IT organization, and operational processes and procedures. We also develop a high-level plan for implementation, where we furnish a detailed review of key projects identified to meet business objectives.
After acting on Synoptek's recommendation, the client has been able to improve alignment of Business and IT Strategy while enjoying higher service level and lower cost of IT operations.Read More
Smart ITSM service desks offer the appropriate mix of people, processes, and information technology to drive improved outcomes.Read More